tebing Casino & Sportsbook Data Care

What We Collect on tebing

Account Registration Data

When you register on tebing, we collect your full name, date of birth, email address, and mobile number. We use this information to create your account, verify your identity, and communicate with you about your account status, deposits, withdrawals, and service updates. We do not share your email or phone number with third parties without your consent, except where required by law.

We at tebing require Know-Your-Customer (KYC) verification before your first deposit. You must provide a photo of your identity document (national ID, passport, or KTP) and a selfie holding your ID. Our compliance team uses this information solely to verify your identity and prevent fraud. We store these documents securely and do not use them for any other purpose.

Payment and Transaction Data

We collect payment information when you deposit or withdraw from tebing. This includes your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account), transaction amounts, dates, and times. We do not store your full payment card details or e-wallet passwords; instead, we store only the last four digits of your account or card for reference. Payment processors (your bank or e-wallet provider) handle the actual transaction; we receive only confirmation that the transfer succeeded or failed.

We retain transaction records for seven years to comply with Indonesian financial regulations and to assist with dispute resolution. If you request a withdrawal, we may ask for proof of deposit (e-wallet or bank statement) to verify the source of funds — this is standard anti-money-laundering practice.

Betting and Gaming Activity

We at tebing log your betting and gaming activity — which markets you view, which bets you place, which games you play, and your results. We use this data to:

• Settle bets and calculate payouts accurately.
• Detect suspicious patterns (e.g., collusion, system exploitation) and prevent fraud.
• Improve our platform's performance and user experience.
• Comply with regulatory reporting requirements.

We do not use your betting data to profile you for marketing purposes, nor do we share it with third parties except where required by law or to prevent fraud. Your betting history is private and visible only to you and our compliance team.

Device and IP data

We log your device type, operating system, browser, and IP address to detect unauthorized access and prevent account takeovers.

Cookies and tracking

We use cookies to remember your login session and preferences. You can disable cookies in your browser, but some tebing features may not work properly.

Support communications

If you contact our support team via chat or email, we retain your messages to resolve your issue and improve our service.

How We Use Your Data on tebing

We at tebing use your data for the following purposes:

• Account management: Creating and maintaining your account, verifying your identity, and processing deposits and withdrawals.
• Fraud prevention: Detecting suspicious activity, preventing money laundering, and protecting against account takeovers.
• Regulatory compliance: Meeting legal obligations in Indonesia and other jurisdictions where we operate.
• Service improvement: Analyzing user behavior to improve our platform's performance, stability, and user experience.
• Customer support: Responding to your inquiries and resolving disputes.
• Communication: Sending you account notifications, deposit confirmations, and service updates (only with your consent for marketing).

We do not use your data to make automated decisions about your account (e.g., automatically closing your account based on betting patterns). If we suspect fraud or regulatory violations, we review your account manually and contact you before taking action.

Third-Party Processors and Data Sharing

We at tebing work with third-party service providers to operate our platform. These include payment processors (banks and e-wallet companies), cloud hosting providers, and compliance verification services. We share only the minimum data necessary for each provider to perform their function. For example, we share your name and payment details with your bank to process a withdrawal, but we do not share your betting history.

Our servers may be located outside Indonesia, including in other Southeast Asian countries or internationally. By using tebing, you consent to your data being transferred to and processed in these locations. We ensure that all data transfers comply with Indonesian data protection standards.

We do not sell your data to advertisers, data brokers, or marketing companies. We may share aggregated, anonymized data (e.g., "thousands of users in Jakarta prefer live-dealer games") for research or business purposes, but this data cannot identify you personally.

Your Rights Regarding Your Data on tebing

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact our support team via in-app chat or email. We will respond within 30 days. If you request deletion of your account, we will remove your personal information from active systems, but we may retain transaction records as required by law (typically seven years for financial records).

You also have the right to object to certain uses of your data (e.g., marketing communications). You can opt out of promotional emails by clicking the unsubscribe link in any message. Opting out of marketing does not affect your ability to use tebing or receive account notifications.

If you believe we have mishandled your data, you may file a complaint with Indonesia's data protection authority or contact our support team to escalate your concern.

Data Retention and Security on tebing

We at tebing retain your data only as long as necessary. Account information is kept for the duration of your account and seven years after closure (to comply with financial regulations). Betting records are retained for seven years. Payment details are retained for the same period. Identity documents (photos) are retained for three years after your last transaction, then securely deleted.

We protect your data using industry-standard encryption (HTTPS), secure servers, and access controls. Only authorized tebing staff can access your personal information, and they are bound by confidentiality agreements. However, no security system is completely impenetrable. If we discover a data breach, we will notify you and relevant authorities as required by law.

We encourage you to protect your tebing password and enable two-factor authentication. If you suspect your account has been compromised, contact our support team immediately. We are not liable for losses resulting from your failure to protect your password or account access.

Our tebing Privacy Commitments

We at tebing are committed to transparent data practices. This privacy policy is available in English and applies to all tebing users. If you have questions about how we handle your data, or if you believe we have violated your privacy rights, contact our support team. We aim to respond to all privacy inquiries within 30 days.

Our tebing platform operates only where local law permits. Your use of tebing is subject to this privacy policy and our terms of service. If you do not agree with our data practices, you may close your account and request deletion of your data (subject to legal retention requirements).

We may update this privacy policy from time to time. We will notify you of material changes by posting an updated version on our platform. Your continued use of tebing after updates constitutes acceptance of the new policy. For questions or to exercise your data rights, contact our support team via in-app chat or email.